http://www.washingtonwatch.com/bills info@washingtonwatch.com http://www.pjdoland.com/chai/?v=0.1 http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=32972 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc0"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress.</p> <p>Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.</p> <p>Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.</p> <p>Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc1"> Status of the Legislation </h2> <p>Latest Major Action: 10/1/2008: Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc2"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc3"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 32972@http://www.washingtonwatch.com Thu, 02 Oct 2008 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 10/1/2008: Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107. 41026@http://www.washingtonwatch.com Wed, 01 Oct 2008 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 7/30/2008: Senate committee/subcommittee actions. Status: Committee on Homeland Security and Governmental Affairs. Date of scheduled consideration. SD-342. 10:00 a.m. 38158@http://www.washingtonwatch.com Wed, 30 Jul 2008 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=28308 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc4"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress.</p> <p>Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.</p> <p>Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.</p> <p>Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc5"> Status of the Legislation </h2> <p>Latest Major Action: 7/30/2008: Senate committee/subcommittee actions. Status: Committee on Homeland Security and Governmental Affairs. Date of scheduled consideration. SD-342. 10:00 a.m.</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc6"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc7"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 28308@http://www.washingtonwatch.com Mon, 28 Jul 2008 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=10904 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc8"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress.</p> <p>Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.</p> <p>Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.</p> <p>Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc9"> Status of the Legislation </h2> <p>Latest Major Action: 8/22/2007: Referred to Senate subcommittee. Status: Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia.</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc10"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc11"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 10904@http://www.washingtonwatch.com Wed, 10 Oct 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=9269 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc12"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc13"> Status of the Legislation </h2> <p>Latest Major Action: 8/22/2007: Referred to Senate subcommittee. Status: Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia.</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc14"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc15"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 9269@http://www.washingtonwatch.com Wed, 05 Sep 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 8/22/2007: Referred to Senate subcommittee. Status: Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia. 25221@http://www.washingtonwatch.com Wed, 22 Aug 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=5469 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc16"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc17"> Status of the Legislation </h2> <p>Latest Major Action: 7/24/2007: Referred to Senate committee. Status: Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc18"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc19"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 5469@http://www.washingtonwatch.com Wed, 25 Jul 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=5320 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc20"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc21"> Status of the Legislation </h2> <p>Latest Major Action: 7/23/2007: Passed/agreed to in House. Status: On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687).</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc22"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc23"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 5320@http://www.washingtonwatch.com Tue, 24 Jul 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 7/24/2007: Referred to Senate committee. Status: Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs. 24103@http://www.washingtonwatch.com Tue, 24 Jul 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 7/23/2007: Passed/agreed to in House. Status: On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687). 24032@http://www.washingtonwatch.com Mon, 23 Jul 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=680 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc24"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc25"> Status of the Legislation </h2> <p>Latest Major Action: 5/9/2007: House committee/subcommittee actions. Status: Forwarded by Subcommittee to Full Committee in the Nature of a Substitute by Voice Vote .</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc26"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc27"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 680@http://www.washingtonwatch.com Wed, 13 Jun 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/history/110_HR_404.html?rev=681 <p>H.R. 404 would require the establishment of customer service standards for Federal agencies.</p> <h2 id="toc28"> Detailed Summary </h2> <p>Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service.</p> <p>Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards.</p> <p>Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.</p> <!--Leave in the 'summary' tags if you want the latest summary from the Congressional Research Service automatically to replace the text between the tags once it becomes available. --> <h2 id="toc29"> Status of the Legislation </h2> <p>Latest Major Action: 6/12/2007: House committee/subcommittee actions. Status: Ordered to be Reported in the Nature of a Substitute by Voice Vote.</p> <!-- Leave in the 'status' tags if you want the latest reported status from THOMAS automatically to replace the text between the tags once it becomes available. --> <h2 id="toc30"> Points in Favor </h2> <p>(Log in to edit the wiki and be the first to show why the bill should pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> <h2 id="toc31"> Points Against </h2> <p>(Log in to edit the wiki and be the first to show why the bill should not pass!)<br /> <!-- First editor: Go ahead and take out the sentence in parentheses, and this notice! --> </p> 681@http://www.washingtonwatch.com Wed, 13 Jun 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 6/12/2007: House committee/subcommittee actions. Status: Ordered to be Reported in the Nature of a Substitute by Voice Vote. 22141@http://www.washingtonwatch.com Tue, 12 Jun 2007 00:00:00 EDT http://www.washingtonwatch.com/bills/show/110_HR_404.html 5/9/2007: House committee/subcommittee actions. Status: Forwarded by Subcommittee to Full Committee in the Nature of a Substitute by Voice Vote . 17995@http://www.washingtonwatch.com Wed, 09 May 2007 00:00:00 EDT